Effective Date: July 15, 2025
This Privacy Policy describes how Closa AI (“Closa”, “we”, “our”, or “us”), a product owned and operated by Onyx Haven Ventures LLC, collects, uses, shares, and protects your personal information when you access or use our website, application, or any other related services (collectively, the “Service”).
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
We collect the following types of information:
a. Information You Provide
Account data: Name, email address, company name, billing information, and login credentials.
Communication data: Emails, chat logs, or customer support interactions.
Audio/Video uploads: Training recordings you submit to the platform.
b. Information Collected Automatically
Device data: IP address, browser type, operating system, and access times.
Usage data: Features used, session length, training behavior, and activity logs.
Cookies and tracking: We use cookies and third-party tracking tools to improve functionality and analytics.
2. How We Use Your Information
We use the collected data to:
Provide, personalize, and maintain the Service
Analyze and improve performance and functionality
Respond to inquiries and provide customer support
Enforce our Terms of Service and prevent abuse
Comply with legal obligations and law enforcement requests
3. How We Share Your Information
We do not sell your data. We may share your information:
With trusted service providers (e.g., payment processors, cloud infrastructure) under strict confidentiality
With law enforcement or regulatory bodies where legally required
In the event of a business transaction (e.g., merger, acquisition), provided data remains protected
4. Data Security
We implement industry-standard measures to safeguard your data, including:
Encryption (in transit and at rest)
Access controls and user authentication
Regular system monitoring
No system is 100% secure. By using the Service, you acknowledge this risk.
5. Your Rights
Depending on your location, you may have rights under applicable laws:
Access: Request a copy of your personal data
Correction: Update or correct inaccurate data
Deletion: Request deletion of your data (subject to legal/business exceptions)
Objection: Object to certain uses of your data
Submit requests via contact@closa.ai. Verification is required.
6. Data Retention
We retain your personal data only as long as necessary to:
Provide the Service
Comply with legal obligations
Enforce agreements and resolve disputes
7. International Users
If you access Closa AI outside the U.S., you consent to your data being transferred to and processed in the U.S., where privacy laws may differ.
8. Children’s Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect data from children. If discovered, such data will be deleted immediately.
9. Changes to This Policy
We may update this Privacy Policy at any time. Significant changes will be communicated via email or within the Service. Continued use constitutes acceptance of any updates.
10. Contact Us
If you have any questions, requests, or concerns, contact:
Onyx Haven Ventures LLC
contact@closa.ai